Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 8 to 14 business days. During busy periods this may take slightly longer. As soon as your order has shipped you will receive an email with a tracking link. Shipping is always free.

Where are orders shipped from?

Orders are shipped directly to the address you provide at checkout. You will receive a tracking link by email as soon as your order ships.

How can I track my order?

As soon as your order has shipped we will send you an email with a tracking link. You can also use the "Track Your Order" page on our website at any time.

Which payment methods do you accept?

At checkout we accept all major credit cards, PayPal, and other popular secure payment methods.

Can I change or cancel my order?

Please contact us within 24 hours of placing your order and we will do our best to help you. Once an order has shipped it can no longer be modified.

What is your return policy?

You have 30 days to request a return after receiving your item. The item must be unworn and unused, with tags and in the original packaging, along with your proof of purchase. Return shipping is paid by the customer and is non-refundable. Contact us at info@mccallisterandsons.com to start a return.

When will I receive my refund?

As soon as we have received and checked your return we will let you know whether it has been approved. Once approved, the amount will be refunded automatically within 10 business days to your original payment method. If it takes longer than 15 business days, please contact us.

What if my item arrives damaged or incorrect?

Check your order as soon as you receive it and contact us immediately if an item is defective or damaged, or if you have received the wrong item. We will resolve it for you as soon as possible.

How can I contact you?

You can reach us at info@mccallisterandsons.com or on +1 (705) 717-8618. We aim to respond to your inquiries within 1 to 2 business days.